Return & Refund

NOTE

If for any reason you are not satisfied with your purchase, you can exercise the “right of withdrawal” and request the return of one or more items purchased within 30 days of delivery (the time available to you will be counted from the date of proof of delivery). The products to be returned must be delivered to the courier within 30 days from the date on which you informed us of your decision to return one or more products, and sent in a single shipment.

The direct costs of returning the goods will be borne by you and will be deducted from any refund.

You may return only unused, undamaged products in their original packaging, and complete with all accessories and documentation supplied, including original warranties and instruction manuals, where applicable.

Any product not returned in accordance with the provisions herein will not be refunded.

RETURN

Please contact us before returning, you can notify us by email (service@squishmallowsus.com). Following the return request, you will receive an address.

The direct costs of returning the goods will be borne by you.

The right of withdrawal is understood to be exercised correctly if the following conditions are fully complied with:

Return form sent online or other explicit statement of your decision to withdraw from the contract, correctly completed and sent to the Company within 30 (thirty) days of delivery of the products;

The products must not have been used;

The products must be returned in their original packaging, which is an integral part of the goods, and complete with all accessories and documentation supplied, including original warranties and instruction manuals, where applicable;

Returned products must be delivered to the carrier within 30 days from the date you notified us of your decision to return one or more products, and sent in a single shipment;

The products must not be damaged.

REFUND

Once we receive the returned items, we will check the condition of the product. In the event that the conditions of return are not respected or if it is found that the returned products have been damaged or have been used, we reserve the right not to accept the return. In this case, the Customer Service will inform you of the outcome and invite you to collect your items, available for collection at our warehouses, by sending a courier of your choice and at your expense.

In the event that the products comply with the conditions of return, we will refund within 30 working days from the date of receipt of the products. The amount will be equal to the value of the returned items plus the shipping costs incurred at the time of purchase (net of any extraordinary or non-standard shipping costs, which will not be refunded). The return shipment and related costs will not be refunded.

The refund will be made using the same method of payment you used to purchase your order and you will receive a notification of the refund by e-mail.